Inbound marketing

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The Inbound Marketing Summit uses the term in the sense of getting found by customers

Inbound marketing and its opposite outbound marketing have various meanings depending on the context.

One pair of definitions^[1]^[2]^[3]^[4] are:
- Inbound marketing is a style of marketing that focuses on getting found by customers. This sense is related to relationship marketing and Seth Godin's idea of permission marketing. David Meerman Scott recommends that marketers "earn their way in" (via publishing helpful information on a blog etc.) in contrast to outbound marketing where they used to have to "buy, beg, or bug their way in" (via paid advertisements, issuing press releases in the hope they get picked up by the trade press, or paying commissioned sales people, respectively). Next best action marketing can also be applied.
- Antonym: Traditional marketing (outbound marketing) is where companies focus on finding customers by advertising. This sense is related to intrusion marketing and Godin's term interruption marketing.
An older pair of definitions^[5] are:
- Inbound marketing is market research. In contrast to the above, pieces of information about customer needs, not customers themselves, flow into the company. Knowledge of customer needs drives future product capability. This sense is related to the term product management. Peter Drucker believed^[6] this to be the quintessence of marketing.
- Antonym: Outbound marketing is marketing communications. In this sense, information about finished product capability flows out to prospective customers who have a need for it. This sense is related to the term product marketing.

Notes

↑ Burnes, Rick (18 November 2008). "Inbound Marketing & the Next Phase of Marketing on the Web". http://blog.hubspot.com/blog/tabid/6307/bid/4416/Inbound-Marketing-the-Next-Phase-of-Marketing-on-the-Web.aspx. Retrieved 22 April 2009. "Inbound Marketing is marketing focused on getting found by customers."
↑ "Inbound Marketing Summit". http://inboundmarketingsummit.com/. Retrieved 22 April 2009.
↑ Vittal, Suresh; Anderson, Elana; Joseph, Jennifer (January 9, 2007). "How Technology Enables Inbound Marketing: Evaluate Interaction Management To Optimize Real-Time Recommendations". http://www.forrester.com/Research/Document/Excerpt/0,7211,40760,00.html. Retrieved May 7, 2009.
↑ Halligan, Brian; Shah, Dharmesh (2009). Inbound Marketing: Get Found Using Google, Social Media, and Blogs. John Wiley & Sons Inc. ISBN 0470499311.
↑ McNamara, Carter. "Marketing - A Commonly Misunderstood Term". http://managementhelp.org/mrktng/mrktng.htm. Retrieved 2009,April 19.
↑ Drucker, Peter F. (1974). Management: Tasks, Responsibilities, Practices. New York, NY: Harper & Row. p. 64–65. ISBN 0-06-011092-9. "There will always, one can assume, be need for some selling. But the aim of marketing is to make selling superfluous. The aim of marketing is to know and understand the customer so well that the product or service fits him and sells itself. Ideally, marketing should result in a customer who is ready to buy. All that should be needed then is to make the product or service available..."

InboundMarketing.com: a community website for marketers where marketers can learn, share knowledge and build relationships. (Uses 'inbound' in the sense of getting found by customers.)

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